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Frequently asked questions

When will my order ship out?


Orders have a processing time of 1-2 business days. Once dispatched, an email will be sent containing the tracking number for the parcel.




Will I have to pay for shipping customs fees?


Depending on the shipping destination, customs may apply. To see the full details, refer to this article.




How can I track my order?


As soon as your order has left the warehouse, our fulfillment partner (either Rhiem or Shipwire) will send you a dispatch notification with tracking information from the carrier with a link to their website.




What are the standard delivery times?


Overall shipping times vary depending on location. Some general estimates would be: EU: 5-7 business days US: 5-7 business days Canada: 7-14 business days Rest of world: 14-19 business days





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