Frequently asked questions
When will my order ship out?
Orders have a processing time of 1-2 business days. Once dispatched, an email will be sent containing the tracking number for the parcel.
Will I have to pay for shipping customs fees?
Depending on the shipping destination, customs may apply. To see the full details, refer to this article.
How can I track my order?
As soon as your order has left the warehouse, our fulfillment partner (either Rhiem or Shipwire) will send you a dispatch notification with tracking information from the carrier with a link to their website.